Support Officer

2 weeks ago


Bedford, Bedford, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate Support Officer to join our team at Riverside, a leading housing association dedicated to enhancing the everyday for all our customers.

As a Support Officer, you will play a vital role in the day-to-day running of our supported housing services, ensuring the safety and wellbeing of everyone in our accommodation, including our customers.

Key Responsibilities
  • Engage with customers daily to build trust and encourage participation in activities and community events.
  • Work with customers to raise awareness of local services and facilities, promoting access to training, education, and employment opportunities.
  • Conduct support planning and risk assessments for high-need customers, collaborating with colleagues to ensure effective support.
  • Arrange and facilitate group sessions or activities, working closely with the Specialist Support Officer.
  • Collaborate with community agencies to ensure customers receive appropriate advice and support.
  • Ensure key performance targets are met and customer records are up-to-date.
About You

We are looking for someone who shares our values and is passionate about working with vulnerable individuals. You will have:

  • Experience working with vulnerable people in a support capacity.
  • A genuine passion for working with people and ability to travel.
  • Good communication skills and ability to engage with and respect the needs of vulnerable individuals.
  • Excellent team working skills and creative problem-solving abilities.
  • Housing sector knowledge, including housing benefit applications.
  • Strong IT and social media skills to manage administration and recording systems.
Why Riverside?

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we need the best people on board to help us.

As a Support Officer at Riverside, you will enjoy:

  • Competitive pay and generous pension.
  • 28 days' holiday plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
What We Offer

We are a friendly and passionate team, committed to providing high-quality support to our customers. As a Support Officer at Riverside, you will be part of a team that makes a real difference in people's lives.

We value diversity and inclusivity, and we foster a workplace where all individuals are respected, empowered, and heard. We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for applicants with disabilities.



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