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Support Officer
2 months ago
About the Role
We are seeking a highly motivated and experienced Support Officer to join our team at Riverside, a leading housing association. As a Support Officer, you will play a key role in the day-to-day running of our supported housing services, ensuring the safety and wellbeing of our customers.
Key Responsibilities
- Engage with customers daily to build trust and encourage participation in activities and community events.
- Work with customers to raise awareness of local services and facilities, promoting access to training, education, and employment opportunities.
- Conduct support planning and risk assessments for high-need customers, working closely with colleagues to ensure effective support.
- Collaborate with community agencies to provide customers with appropriate advice and support.
- Ensure key performance targets are met and customer records are up-to-date.
About You
We are looking for someone who shares our values and is passionate about working with vulnerable individuals. You will have:
- Experience working with vulnerable people in a support capacity.
- A genuine passion for working with people and ability to travel.
- Good communication skills and ability to engage with and respect the needs of vulnerable individuals.
- Excellent team working skills and ability to think creatively.
- Housing sector knowledge, including housing benefit applications.
- Strong IT and social media skills to manage administration and recording systems.
Why Riverside?
Riverside is a housing association with a difference, enhancing the everyday for all our customers. We offer a range of benefits, including competitive pay, generous pension, and flexible working options. Our team is friendly and passionate about providing high-quality support, and we are committed to inclusivity and diversity.
Requirements
- Work on a rota basis, including out-of-office hours where necessary.
- Comply with all relevant policies and procedures, including safeguarding, health and safety, and customer care.
- Carry out assessments to identify and prioritize customer needs.
- Use SMART goal planning to provide needs-led holistic support.
- Develop and maintain positive links with key stakeholders.
- Create an environment that promotes opportunities for customers to develop, learn, and enable skills towards independence.
- Administer medication and maintain accurate records, as required.
- Ensure the service complies with standing orders and financial regulations.
- Adhere to confidentiality policies.
- Provide comprehensive support planning services to customers, in line with departmental policies and procedures.
- Ensure customers are informed of their rights and responsibilities regarding the service.
- Set up and maintain customer files, ensuring accurate and up-to-date records are kept.
- Make full use of IT and other technologies for appropriate tasks.
- Complete tasks to meet targets towards minimizing voids.
- Liaise with the Housing Management Team to identify problems with housing benefit payments and review rent collection.
- Support customers to develop the necessary skills to live independently and access training, education, and employment opportunities.
