Team Leader

3 weeks ago

Bedford, Bedford, United Kingdom Victim Support Full time
About the Role

We are seeking an experienced and skilled Team Leader to join our National Homicide Service team, covering Central and East of England. As a Team Leader, you will be responsible for leading and supporting a team of Homicide Family Caseworkers to deliver high-quality services to victims and their families.

Key Responsibilities:

  • Lead and manage a team of Homicide Family Caseworkers to meet service standards and contractual requirements.
  • Develop and implement effective strategies to achieve key performance indicators and improve service delivery.
  • Collaborate with Operation Managers to maintain the highest standards of service delivery across a geographically dispersed team.
  • Build and maintain strong relationships with stakeholders, including Police Family Liaison Officers and Senior Investigation Officers.
  • Present the service and work to inform, educate, and encourage notifications and referrals into the service.

Requirements:

  • Proven experience of leading and managing a team in a similar context.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to travel across the geographical area, including occasional overnight stays.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Flexible working options, including hybrid working.
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
  • An extra day off for your birthday.
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity and paternity payments.
  • High Street, retail, holiday, entertainment, and leisure discounts.
  • Access to our financial wellbeing hub and salary-deducted finance.
  • Employee assistance programme and wellbeing support.

About Us:

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System.

We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organization with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

We are a Disability Confident Employer and provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia, or a medical condition that may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to perform at your best.

How to Apply:

To apply for this role, please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

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