Customer Service Representative

2 weeks ago


Wetherby, Leeds, United Kingdom pyramid8 Full time
Customer Care Officer

Pyramid8 is seeking a skilled Customer Care Officer to join their team in Boston Spa. As a key member of the team, you will be responsible for delivering exceptional customer service and support to existing clients.

The role involves handling renewals, new business, and mid-term adjustments, as well as dealing with customer queries and claims. You will also be responsible for client liaison, administration, and ensuring information is updated on in-house systems.

We are looking for a friendly and positive individual with strong attention to detail and the ability to use their own initiative. You will be able to prioritize tasks and work effectively in a team environment.

Key Responsibilities:

  • Handling customer inquiries and resolving issues
  • Providing excellent customer service and support
  • Managing customer relationships and building trust
  • Administering customer data and updating records
  • Collaborating with the team to achieve business objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work effectively in a team
  • Basic computer skills and knowledge of administration software

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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