Customer Service Representative

2 weeks ago


Wetherby, Leeds, United Kingdom pyramid8 Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Pyramid8 in Boston Spa. As a key member of our customer care team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our business.

Key Responsibilities:

  • Handling renewals, new business, and mid-term adjustments
  • Providing quotations and dealing with customer queries and claims
  • Building strong relationships with clients through phone, email, and letters
  • Managing all aspects of administration, including chasing documentation and updating in-house systems

Requirements:

  • Excellent customer service skills and a friendly, positive attitude
  • Strong attention to detail and ability to prioritize tasks
  • Ability to use own initiative and work independently
  • Drive, enthusiasm, and a "can-do" attitude

What We Offer:

  • A competitive salary and annual bonuses
  • Opportunities for career growth and professional development
  • A friendly and supportive team environment

Working Hours:

Monday to Friday, with 4 Saturday mornings for training, which can be done remotely after full training. We are flexible regarding hours for the right candidate.

Salary Reviews:

Annual salary reviews are undertaken, and we reward staff who have exceeded our expectations.



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