Operations Coordinator

6 days ago


Tamworth, Staffordshire, United Kingdom Pertemps Bond Full time

Job Summary:

Pertemps Bond is seeking an experienced Logistics Coordinator to join our team. As a Logistics Coordinator, you will be responsible for providing exceptional customer service, allocating jobs to drivers, and ensuring accurate pricing and costing of jobs.

Key Responsibilities:

  • Customer Service: Provide a high level of customer service to both customers and drivers, responding professionally to all requests and ensuring satisfaction at all times.
  • Job Allocation: Allocate jobs to drivers and set accurate time schedules to be followed.
  • Pricing and Costing: Accurately price and cost jobs for both customers and drivers, ensuring company processes are followed.
  • Teamwork: Work effectively as part of a team and assist where necessary.
  • Communication: Maintain continuous contact with customers and drivers during the process of all deliveries.
  • Complaint Handling: Handle customer complaints in a professional manner.
  • Profit Maximization: Maximize profit and prevent occurrence of loss-making jobs, with full awareness of available resources.

Requirements:

  • Customer Focus: Ability to work well within a fast-paced environment, maintaining a strong customer focus at all times.
  • Administration: Strong administration and organizational skills.
  • Customer Service Experience: Previous customer service experience is essential for this role.
  • Work Ethic: Strong work ethic with the ability to pay close attention to detail.
  • Industry Experience: Previous industry experience is desirable, but not essential.


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