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Transport Operations Coordinator

2 months ago

Tamworth, Staffordshire, United Kingdom Pertemps Tamworth Full time
Job Description

Pertemps Tamworth is seeking a highly skilled and motivated Transport Operations Coordinator to join our team on a night shift basis.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to clients and drivers, ensuring a high level of satisfaction and loyalty.
  • Job Allocation and Route Planning: Allocate jobs to drivers and plan routes to achieve required response times, ensuring efficient and effective service delivery.
  • Communication and Coordination: Maintain continuous contact with customers and drivers throughout the end-to-end process, ensuring seamless communication and resolution of any issues.
  • Costing and Pricing: Accurately price jobs for customers and drivers, adhering to the company's pricing process.
  • Problem-Solving and Adaptability: Demonstrate strong problem-solving skills, with the ability to adapt to changing circumstances and priorities.
Requirements:
  • Strong Work Ethic: Possess a strong work ethic, with a focus on attention to detail and accuracy.
  • Customer Focus: Demonstrate a strong customer focus, with the ability to build rapport and provide excellent customer service in a fast-paced environment.
  • Administration and Computer Skills: Possess good basic administration and computer skills, with the ability to learn and adapt to new systems and processes.
  • Proven Experience: Have proven experience in customer service, with a strong track record of delivering excellent results and exceeding customer expectations.
Benefits:
  • Casual Dress: Enjoy a relaxed and casual dress code.
  • Company Pension: Participate in a company pension scheme.
  • Health and Wellbeing Programme: Access to a comprehensive health and wellbeing programme.
  • On-Site Parking: Enjoy on-site parking facilities.
  • Sick Pay: Receive sick pay benefits.
  • Store Discount: Enjoy a store discount scheme.