Senior Client Engagement Manager

2 months ago

London, Greater London, United Kingdom Argus Media Full time
About Argus Media

Argus Media is a leading independent provider of market intelligence to the global energy and commodity markets. Our mission is to deliver essential price assessments, news, analytics, consulting services, data science tools, and industry conferences to illuminate complex and opaque commodity markets.

Job Summary

We are seeking a Senior Client Engagement Manager for Data Science to play a vital role in consolidating and developing long-term relationships with our highly concentrated portfolio of accounts that involve services for Data Science.

Key Responsibilities
  • Support Argus' existing Data Science customers in extracting optimal value from Argus Data Science products.
  • Encourage the further use of Argus services and products for Data Science.
  • Train existing users on Data Science user interface.
  • Enhance customer solutions through Argus Data Science products.
  • Liaise with internal stakeholders to support customer base of Data Science users.
What You'll Be Doing
  • Educate clients on how to maximize the value they receive from a relationship with Argus Data Science.
  • Present Argus' Data Science platforms, analytical tools, and applications through demonstrations to clients and partners.
  • Attend and coordinate marketing presence at conferences, events, and dedicated client events.
  • Ensure the retention of existing users by delivering first-class support and achieving a high customer satisfaction.
  • Conduct regular sales training with account managers in the region.
Requirements
  • Bachelor's degree required.
  • Commercial experience: the ideal candidate has worked at a commodity trading floor or had some prior commercial experience in data science.
  • Successful track record in key account management with experience or knowledge of data/IP account management preferable.
  • Experience building effective interpersonal relationships internally and externally with key influencers and decision-makers.
  • International experience of working in various cultures globally.
  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and commercial benefit.
  • Well-presented, credible, and able to influence senior executives at large and small firms.
  • Sufficiently mobile and flexible to travel locally and internationally 50% of the time.
  • Empathic communicator, able to see things from the other person's point of view.
  • Ability to work effectively and collaboratively in a team-oriented environment.
  • A natural forward planner who critically assesses own performance.
  • Strong verbal and written communication skills required.
  • Reliable, tolerant, and determined.
  • Ethical, fair, and of high integrity.
What's in it for You

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

  • Competitive salary and company bonus scheme.
  • Group pension scheme.
  • Group healthcare and life assurance scheme.
  • Flexible working environment.
  • 25 days holiday with annual increase up to 30 days.
  • Subsidised gym membership.
  • Season ticket travel loans.
  • Cycle to work scheme.
  • Workplace Nursery Scheme.
  • Extensive internal and external training.

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