Senior Client Engagement Manager

1 month ago

London, Greater London, United Kingdom PRGX Global, Inc Full time
Job Summary

PRGX Global, Inc is seeking a highly skilled Vice President, Client Engagement to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with key client stakeholders, ensuring our clients' expectations are satisfied, and achieving their desired outcomes.

This role serves as a bridge between client needs and challenges and the solutions we provide. You will be responsible for key clients in the UK, Europe, and Asia Pacific, and will work closely with our cross-functional teams to ensure seamless onboarding of new clients.

Key Responsibilities
  • Manage key client relationships, becoming both a client advocate internally and serving as the primary contact for the client, with the ultimate goals of client retention and client growth.
  • Develop, nurture, and maintain strong strategic relationships with multiple contact levels at the client, connecting with key business executives and stakeholders with a focus on the top executive levels.
  • Monitor performance and client adoption of PRGX's offerings, ensuring SLAs are met or exceeded while working with Operations to ensure consistent delivery of high performance.
  • Ensure complex issues are resolved when/if they arise, and conduct regular, timely check-ins with clients to discuss performance reports and KPIs, address outstanding needs, and offer insights and recommendations to improve the clients' outcomes.
  • Listen to client challenges and identify and present opportunities to upsell/cross sell PRGX solutions that solve them, and educate clients on PRGX's products and solutions and the value proposition of each.
  • Synthesize client trends and insights and communicate key findings to internal stakeholders to drive continuous improvement and to identify future product and solution offerings to benefit clients.
  • Develop and execute comprehensive strategies that enhance client relationships and drive revenue growth for PRGX, meeting or exceeding annual goals.
  • Lead, motivate, and coach the Client Experience team, fostering a high-performance and accountable culture and ensuring individuals exceed expectations.
  • Drive a customer-centric culture by ensuring alignment of the broader PRGX organization with client expectations and needs, and represent PRGX at industry events, conferences, and networking events to enhance PRGX's brand and foster new relationships.
Requirements
  • Completion of university education.
  • Minimum of 15 years' experience in client engagement, client relationship management, or similar role on large and complex client engagements and interacting with leaders within Fortune 500 organizations; a minimum of 5 years' experience leading the function.
  • Minimum of 15 years' experience in source-to-pay, procure-to-pay, procurement, accounts payable, category management, and/or profit recovery auditing.
  • Deep subject matter expertise of the source-to-pay and/or procure-to-pay cycles.
  • Strong preference given to candidates with client engagement or similar experience with global retail organizations.
  • Demonstrated achievement of managing key client accounts in the source-to-pay/procure-to-pay space.
  • Demonstrated sales experience resulting in successful cross-selling within clients and a track record of meeting or exceeding quotas.
  • Strong leader with a passion for clients and their success.
  • Detail-oriented and able to make sense of complex information.
  • Ability to easily build and maintain relationships even when facing difficult situations.
  • Ability to think critically and strategically, problem solve, adapt approach and demeanor to match shifting demands of different situations, and find innovative solutions to complex challenges.
  • Has a bias towards action and results. Is comfortable with ambiguity.
  • Strong written and verbal communication skills with the ability to present clearly and compellingly.

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