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Customer Service Representative

1 month ago

Bicester, Oxfordshire, United Kingdom Brakes Full time
Job Description

Customer Care Specialist

We are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at Fresh Direct. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Process all orders and collections with accuracy and efficiency, ensuring customer requirements are met.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Develop and maintain customer relationships through effective communication and problem-solving.
  • Work closely with internal departments to ensure seamless processes and excellent customer service.
  • Meet and exceed set KPIs and performance targets.

Requirements:

  • Previous experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and provide exceptional customer service.
  • High level of accuracy and attention to detail.
  • Ability to work in a dynamic environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including pension and holiday allowance.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Us:

Fresh Direct is a leading specialist supplier of fresh produce and dairy products across Great Britain. We are passionate about providing exceptional customer service and building strong relationships with our customers. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.