IT Operations Engineer
4 weeks ago
Position Overview:
At Swegon, we are looking for a dedicated IT & Systems Engineer to become a vital part of our IT & Business Systems team. This role involves collaboration across our offices, with opportunities for flexible working arrangements after a successful probation period.
Key Responsibilities:
As a member of a dynamic team, your primary focus will be on delivering comprehensive IT support to our operations in the UK & Ireland. This includes:
- Providing hands-on assistance to users, ensuring efficient resolution of issues through direct support and collaboration with our managed service provider.
- Managing service and incident tickets, escalating issues as necessary, and maintaining clear communication with both internal teams and external partners.
- Supporting the IT hardware landscape, including servers and desktops, while overseeing third-party support agreements.
- Administering core business applications and ensuring their optimal performance.
- Overseeing the voice infrastructure and maintaining the printer fleet, ensuring operational efficiency.
- Ensuring the security and integrity of network infrastructure in accordance with group policies.
- Managing mobile devices and company assets, including user allocations and maintenance.
- Facilitating training sessions for staff on relevant applications and conducting new employee orientations.
Qualifications:
The ideal candidate will possess:
- Experience in 1st and 2nd line IT support.
- Proficiency in desktop and server management.
- Knowledge of networking principles, including TCP/IP and Wi-Fi security.
- Experience in project management and remote support.
About Swegon:
We are committed to providing innovative indoor environment solutions that enhance comfort and well-being. Our focus is on delivering value throughout the project lifecycle, ensuring optimal conditions for individuals to thrive.
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