Customer Service Representative

1 day ago


Gloucester, Gloucestershire, United Kingdom i2i Recruitment Consultancy Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at i2i Recruitment Consultancy. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and candidates.

Key Responsibilities:

  • Manage and respond to customer inquiries in a timely and professional manner.
  • Process sales orders and resolve any issues that may arise.
  • Develop and maintain effective communication with internal teams and external business partners.
  • Handle customer complaints and resolve issues in a fair and timely manner.
  • Provide excellent customer service and ensure that customer needs are met.

Requirements:

  • Strong communication and interpersonal skills with the ability to work effectively with customers and colleagues.
  • Ability to work independently and as part of a team.
  • Proactive and customer-focused with a strong commitment to delivering exceptional service.
  • Proficient in Microsoft Office and other relevant software applications.
  • Ability to handle multiple tasks and prioritize workload effectively.

What We Offer:

  • Pension contributions up to 6%.
  • Discounts on major retailers.
  • 25 days holiday.


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