Customer Service Representative

2 months ago


Gloucester, Gloucestershire, United Kingdom GGB - Global Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at GGB - Global. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers.
  • Meet or exceed customer satisfaction targets and service level agreements.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience in a customer-facing role, preferably in a call center or customer service environment.
  • High school diploma or equivalent required; degree in a related field preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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