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Cargo Operations Coordinator

2 months ago

Hounslow, Greater London, United Kingdom Irlam Associates Full time
About the Role

We are seeking a highly organized and detail-oriented Cargo Operations Coordinator to join our team at Irlam Associates. As a key member of our logistics team, you will be responsible for coordinating the movement of cargo, ensuring timely and efficient delivery, and providing exceptional customer service.

Key Responsibilities
  • Customer Service: Provide assistance with inquiries, resolve issues, and ensure customer satisfaction.
  • Cargo Coordination: Process inbound and outbound flights, coordinate with carriers, and manage the transportation chain.
  • Documentation and Record Keeping: Maintain accurate records, ensure compliance with regulatory requirements, and capture data entries into our systems.
  • Communication: Build relationships with customer airlines, their customers, and internal stakeholders.
  • Problem-Solving: Resolve service issues, report discrepancies, and ensure compliance with industry regulations.
Requirements
  • Communication Skills: Excellent command of the English language, both written and verbal.
  • Customer Service Experience: Proven experience in customer-facing roles.
  • Organizational Skills: Strong attention to detail, organizational skills, and ability to multitask.
  • IT Skills: Basic IT skills, including data entry and system navigation.
  • Industry Knowledge: Familiarity with air cargo operations and industry regulations.
Working Conditions

This role requires shift work, including nights, weekends, and holidays, as our business operates 24/7. A background check, including a criminal record check, 5-year employment history, and a drug & alcohol test, will be required for this position.