Business Systems Analyst

4 weeks ago

Hounslow, Greater London, United Kingdom IAG Cargo Full time
About the Role

The Business Analyst will play a key part in ensuring that new technology and processes meet the needs of IAG Cargo and its people. This involves creating fit-for-purpose solutions that integrate seamlessly with existing technology and processes. The successful candidate will help drive consensus between a wide range of business stakeholders to underpin the delivery of organisational objectives.

Key Responsibilities

The Business Analyst will be responsible for analysing processes and technology tools as they are (as-is), comparing them to future and improved designs (to-be) and determining the necessary changes for arriving at the improved state. This will involve documenting process information using visual diagrams in the form of business process models. The Business Analyst will also examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations. Additionally, they will coordinate business processes signoffs on behalf of the accountable project manager, work with the test manager to design a test plan based on business processes and scenarios, and undertake hands-on testing when appropriate. The Business Analyst will also work with the Training Team to identify any specific training points and/or validate training materials, assess options for process improvement, including business process modelling, and maintain documentation regarding various projects, processes and operations. Furthermore, they will collaborate with project managers and cross-functional teams to ensure the successful delivery of projects.

Requirements

We are looking for a self-starter who is able to engage with a wide range of stakeholders and work in a team towards a common objective. The successful candidate will have strong communication skills, be comfortable with ambiguity and constructively challenge the status quo with new ideas and a collaborative approach. A 2:2 degree or above (or equivalent), preferably in IT, engineering, mathematics, business or economics, is required. Additionally, the candidate should have experience with desktop packages including Microsoft Office (i.e. Excel, Visio, PowerPoint and Microsoft Project) and Atlassian (i.e. Jira and Confluence). A clear understanding of risk and issue management processes is also essential. The successful candidate will be willing to work in different locations according to business needs and must have the right to live and work full-time in the UK. They must also be able to pass a Criminal Record Check. Desirable experience includes demonstrable understanding of technology-driven change management, knowledge of project management methodologies (e.g. PRINCE2, PMP, APMP etc) and knowledge of Robotic Process Automation (specifically UiPath technologies).

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