Workshop Operations Manager

5 days ago


Grays, Thurrock, United Kingdom Volvo Group Full time
Job Title: Workshop Controller

Are you a seasoned professional looking to take on a leadership role in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer service and driving business growth? We are seeking an experienced Workshop Controller to join our team at Renault Trucks Essex.

Key Responsibilities:
  • Manage a large workshop of technicians, ensuring efficient workflow and high-quality service delivery.
  • Supervise colleagues and control work going through the workshop, with a focus on customer satisfaction and profitability.
  • Develop and implement processes to improve workshop productivity, quality, and customer experience.
  • Collaborate with the customer service team, supervisors, and parts team to ensure seamless communication and efficient job completion.
  • Manage customer expectations, job profitability, and workshop productivity targets to optimize workshop profitability.
  • Lead and motivate the team to achieve high performance and quality standards.
Requirements:
  • Proven experience in a workshop management or leadership role.
  • Strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Leadership and team management skills.
What We Offer:
  • A competitive salary of up to £50,000, with a 10% KPI-driven bonus.
  • A 7% matched pension scheme.
  • 25 days holiday plus bank holidays.
  • A Healthcare Cashback scheme.
  • Employee discounts across retailers, cinemas, services, and more.
  • A Cycle to Work Scheme.

We are an equal opportunities employer and value diversity and inclusion in the workplace. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity to join our team at Renault Trucks Essex.



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