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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to lead our Delivery Operations team in Amazon UK Services Ltd. As an Area Manager - Logistics, you will be responsible for ensuring the smooth operation of our delivery network, maintaining high levels of customer satisfaction, and driving business growth.
Key Responsibilities- Promote a culture of safety and wellbeing within the team
- Analyze and implement corrective actions to ensure quality and productivity are consistently high, and business objectives are met across all shifts
- Support and lead a team, handling administrative work and building a strong team culture
- Analyze performance and suggest process improvements to optimize work and improve customer service
- Collaborate with other managers to standardize shift processes
You will work shifts and be based at one of our operational sites, focusing on maintaining safety standards within your team and across your site. You will also monitor and maintain process efficiency, prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.
Working with the Operations TeamAs a key part of the operations team, you will work with colleagues in other teams and external partners to ensure we meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing operational pros and cons of technical improvements with engineers.
Requirements- Bachelor's degree (or working towards a bachelor's degree)
- Advanced proficiency in written and verbal English and local language
- Relevant experience in performing data analysis
While not required, experience of communicating with a wide range of stakeholders, including peers and leadership, experience in a logistical working environment, and experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment are preferred.
