Housing Officer

3 hours ago


Camberley, Surrey, United Kingdom BDS (Northern) Limited Full time
Housing Officer Role

BDS (Northern) Limited is seeking a skilled Housing Officer to join their team. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring the highest quality service to residents.

Main Responsibilities:
  • Manage new tenancy sign-ups in accordance with the company's Allocations and Lettings Policy and Procedure.
  • Support customers with changes to their tenancy, including tenancy successions, transfers, mutual exchanges, and assignments.
  • Proactively engage with customers to address rent and service charge arrears, ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken.
  • Respond to tenancy breaches, including anti-social behaviour (ASB) reports, utilizing a range of tools and working with relevant partners to minimize the impacts of ASB.
  • Undertake annual tenancy checks to ensure compliance with company policies and procedures.

This is a permanent opportunity with a salary in the region of £40,000 per annum. The role requires a driver with access to a vehicle and involves working Monday to Friday, 35 hours per week. An enhanced DBS check will be required for this position.


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