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Optical Order Administrator
3 months ago
Position Overview:
We are seeking an Order Fulfillment Specialist to become a vital part of our esteemed Optical client. This role offers the opportunity to work within a collaborative team environment, where personal and professional growth is encouraged.
About the Company:
Our client is renowned for its exceptional quality in lenses and frames, boasting long-standing relationships with customers that reflect their commitment to excellence. The Customer Service Team is dedicated to ensuring customer satisfaction and providing prompt responses to inquiries. As part of a larger organization, they operate a network of over 7,200 stores with a workforce of 39,000 employees.
Key Responsibilities:
- Efficiently categorize new orders by frame types and stock/RX.
- Utilize glazing software to initiate programs, accurately logging new glazing orders.
- Review contracts and assess all orders and returns for processing.
- Ensure daily calibration and maintenance of Tess scanners.
- Scan new orders and return frames using Tess scanners for order entry.
- Monitor departmental reports, track frame receipts, and communicate any lab delays to management.
- Order package frames from suppliers, maintaining logs and monitoring receipts.
- Process all manual credits using AS400 and Salesforce tools.
- Confirm fax or manual orders via AS400.
- Retrieve and analyze paperwork related to the ordering process.
- Enter new orders into the ordering system.
- Assist with administrative tasks as directed by the CRM Management team.
- Respond to and manage all expeditor cases raised by CRM teams on Salesforce.
- Collaborate with customer service team members to prioritize jobs and report potential delays.
- Work on Saturdays as required to meet business needs.
Qualifications and Experience:
- Strong customer service orientation.
- Proficient in PC and administrative tasks.
- Excellent communication skills with confidence.
- Able to work effectively within a multi-disciplinary team.
- Prior experience in a customer service setting.
- Capable of thriving in a fast-paced environment.
- Detail-oriented with a focus on accuracy.
Desirable Skills:
- Experience in a manufacturing environment.
- Understanding of optical principles.
- Preferred experience in optical glazing.
Next Steps:
If you are interested in this opportunity, please submit your CV for consideration. Upon successful registration and completion of an informal interview, you will receive further details regarding the onboarding process.
