Spa Receptionist

1 week ago


Newton Abbot, Devon, United Kingdom Haulfryn - South Full time

About Haulfryn - South

Haulfryn - South is a family-owned business that has been operating for over 85 years, with a strong presence in England and Wales. We pride ourselves on our family values, community feel, and commitment to nurturing the natural surroundings of our parks.

Job Summary

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Haulfryn - South. As a key member of our spa team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out procedures, and maintaining the highest standards of customer service.

Key Responsibilities

  • Guest Services
    • Greet guests warmly and assist them with check-in and check-out procedures.
    • Answer phone calls, book appointments, and respond to enquiries in a professional and courteous manner.
  • Spa Operations
    • Manage spa reservations and ensure accuracy of booking information.
    • Maintain cleanliness and organisation of the spa reception area.
    • Process payments accurately.
  • Administrative Tasks
    • Provide information about spa services, promotions, and products to guests.
    • Assist with administrative tasks such as pool checks, health and safety, and inventory management.
  • Team Collaboration
    • Collaborate effectively with other spa team members to deliver a seamless guest experience.
    • Adhere to spa policies and procedures to ensure the safety and satisfaction of guests.

What We Offer

As a Spa Receptionist at Haulfryn - South, you will enjoy a competitive salary and bonus scheme, discounted holidays at our UK holiday parks, and a range of other benefits, including:

  • Competitive Salary & Bonus Scheme
  • Discounted holidays at our UK holiday parks
  • 50% discount on food
  • 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
  • Company Sick Pay
  • Contributory Pension Scheme & Life Assurance/Life Cover
  • Training and Development Opportunities

Requirements

To be successful in this role, you will need to be a highly motivated and customer-focused individual with excellent communication and organisational skills. You will also need to be able to work effectively as part of a team and adhere to our high standards of customer service.

Eligibility

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


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