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About the Role:
We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Haulfryn - South. As a key member of our spa team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest standards of cleanliness and organization in the spa reception area.
Key Responsibilities:
- Guest Service: Greet guests warmly, assist with check-in and check-out procedures, and respond to enquiries in a professional and courteous manner.
- Reservation Management: Manage spa reservations, ensure accuracy of booking information, and process payments accurately.
- Administrative Tasks: Assist with administrative tasks such as pool checks, health and safety, and inventory management.
- Team Collaboration: Collaborate effectively with other spa team members to deliver a seamless guest experience.
- Adherence to Policies: Adhere to spa policies and procedures to ensure the safety and satisfaction of guests.
Requirements:
- Previous Experience: Previous experience in a customer service or receptionist role is preferred.
- Communication Skills: Excellent communication and interpersonal skills.
- Organizational Abilities: Strong organizational abilities and attention to detail.
- Flexibility: Ability to multitask and work efficiently in a fast-paced environment.
- Computer Skills: Proficiency in basic computer skills, including Microsoft Office applications.
- Availability: Flexibility to work evenings and weekends.
About Haulfryn - South:
Haulfryn - South is a family-owned business that has operated for over 85 years, with parks across England and Wales. We pride ourselves on our family values, community feel, and commitment to nurturing the natural environment around us.
What We Offer:
- Competitive Salary: A competitive salary and bonus scheme.
- Benefits: A range of benefits, including discounted holidays, 50% discount on food, and contributory pension scheme.
- Training and Development: Opportunities for training and development to help you grow in your role.