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Receptionist

2 months ago

Leamington Spa, Warwickshire, United Kingdom Klarent Hospitality Full time
Receptionist Job Description

We are seeking a highly skilled and customer-focused Receptionist to join our team at Klarent Hospitality. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Provide reception services to guests, including check-in and check-out, and respond to their queries in a timely and efficient manner.
  • Assist with and complete audits, as required.
  • Ensure an efficient reception experience for guests, including check-in and check-out, and complete audit procedures, as required.
  • Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Follow company brand standards.
  • Assist other departments, as necessary.
Requirements:
  • Excellent customer service skills and a positive attitude.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Good communication and interpersonal skills.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to work morning, afternoon, evening, and weekends.
  • Ability to deliver exceptional customer experiences all the time.
About Us:

Klarent Hospitality is a leading hospitality group with a portfolio of branded hotels across the UK and Ireland. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.