Corporate Receptionist

Delivering Exceptional Customer Service

The ideal candidate will be responsible for providing a professional welcome and ensuring a seamless experience for clients and customers. This will involve a comprehensive range of Front of House duties, including:

• Providing a welcoming Meet and Greet Service, attending to the needs of the client, customer, and the changing needs of the business and environment.
• Educating and enforcing the etiquettes of National Grid House.
• Offering a one-stop shop service for customers in relation to all services: FOH; Reception; Cleaning; Hospitality Support; Conference Suite; Matrix Support; Logging of Jobs.
• Customer interaction – support, feedback gathering, understanding of future requirements.
• Liaising with Mail Services and courier deliveries as appropriate.
• Meeting room management to include; set up and break down, cable management, audio-visual support and light cleaning duties.
• Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues.
• Multifunctional device paper and toner refills and first line fix.
• Event coordination and set up.
• Supporting the client's internal booking system for their portfolio of offices.
• Managing e-mails and phone lines, answering all queries quickly, efficiently, and courteously.
• Providing training for colleagues and customers of the use of the client's internal booking system.
• Troubleshooting and problem-solving around the client's internal booking system.
• Supporting implementation of the car parking policy / applications across the client's portfolio of offices, ensuring all respective databases are regularly updated.
• Directing guests to waiting area, contacting host and offering refreshments.
• Provide health and safety and fire alarm messaging to all external visitors.
• Supporting all aspects of visitor management including arranging transportation.
• To maintain a high standard of first-class customer care.
• Operated safely within the parameters of all safe working practices and Service Level Agreements and KPI's.
• To ensure the site is kept to a high level of cleanliness, meeting all contractual KPIs/SLAs reporting deficiencies to Team Leader.
• Exceptional interpersonal skills both in person and by phone.
• High standard of personal presentation.
• Ability to manage multiple projects and work assignments.
• Ability to accomplish operational tasks with little supervision.
• Takes the opportunity to continuously learn and grow.
• Good communication skills in order to be able to liaise with a wide range of stakeholders, management team members, colleagues and customers within your work environment.
• Able to comply with legislation and follow all rules and regulations.
• Ability to work under pressure whilst maintaining a positive professional attitude.
• Good personal time management skills.
• Good IT skills, with knowledge of Microsoft Office Suite.
• Flexible approach to working hours and environment.

Operational Excellence

• Demonstrate a continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a positive customer service experience.
• Regular input of innovative ideas to improve the service.
• Support and maintain documentation and statistics for review by the Front of House Manager.
• Support the Front of House Manager to ensure all company and client policies and procedures are adhered to.
• Assist in maintaining a healthy, safe and secure working environment for everyone on site.
• Ability to prioritise own workload and organise own work to meet priorities to reduce risks to quality.
• Ensure all logged jobs (Helpdesk) within your areas of responsibility are monitored, completed and closed down in a timely manner.

Health and Safety Commitments

• Complete any relevant training prior to the commencement of employment.
• Receive, read and understand the contents of the Mitie Employee Guide.
• Complete all required e-Learning and Toolbox Talks as and when required.
• To report Health and Safety issues to your Line Manager and, where necessary log via IMS Reporting.
• To report all accidents and near misses to your Line Manager to ensure appropriate records are kept and maintained.
• Promote good safety habits and safe methods of work.
• To ensure that all protective equipment is used correctly as specified by the Health and Safety at Work Act