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Maintenance Coordination Officer
2 months ago
As a Maintenance Coordination Officer, you will be instrumental in overseeing, diagnosing, and efficiently managing maintenance and daily repair requests from our tenants.
Key Responsibilities
- Provide timely and accurate information regarding our services to both tenants and colleagues.
- Investigate service requests and coordinate with tenants to arrange appointments, ensuring exceptional customer service is delivered.
- Operate within our Repairs Desk, which functions from 8am to 4.30pm, Monday to Friday, on a rotational basis.
About You
Your background in customer service is essential, along with your proficiency in managing databases, compiling information, and executing administrative tasks.
- Excellent verbal and written communication skills are required, alongside a high level of IT literacy, including knowledge of databases, Microsoft Word, Excel, and online communication tools.
- Precision in data entry and recording is crucial for this role.
While prior experience in a repairs service role is not mandatory, it would be considered advantageous.
Benefits
We believe in rewarding your hard work with a comprehensive benefits package that includes:
- Flexible and hybrid working arrangements
- Holiday buying and selling scheme
- Paid leave for your birthday or annual celebration
- Paid leave to assist with a house move after completing your probationary period
- Life assurance coverage
- Health cash plan, covering various treatments including dental care, physiotherapy, and a 24-hour confidential helpline
- Company contributions towards mindfulness and fitness initiatives, such as discounted gym memberships and fitness classes
- Online discounts with various retail shops, supermarkets, cinemas, insurance, and holiday providers
- Funded training and sponsored qualifications
- Two days of paid volunteering leave each year.
Work Environment
We are a modern, dynamic, and flexible social enterprise committed to delivering high-quality, value-for-money services. We take pride in our workforce and the positive impact we make on lives every day. We strive to maintain a skilled, knowledgeable, and motivated team that is empowered and engaged within a supportive work environment.