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Customer Experience Specialist

2 months ago

Coventry, Coventry, United Kingdom Employal Full time

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Employal. As a key member of our production team, you will play a vital role in ensuring excellent customer service and experience.

Key Responsibilities

  • Deliver exceptional customer service through proactive communication and issue resolution
  • Coordinate logistics to ensure timely delivery of goods and services
  • Liaise with suppliers to confirm orders and ensure accuracy
  • Manage and maintain accurate records and documentation
  • Collaborate with cross-functional teams to drive business growth and improvement
  • Meet and exceed key performance indicators (KPIs) and productivity targets
  • Identify and implement cost-saving initiatives to optimize business operations
  • Stay up-to-date with industry trends and best practices to drive continuous improvement

Requirements

  • Excellent communication and interpersonal skills
  • Proven experience in customer-facing roles or administration
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks effectively
  • Excellent work ethic and commitment to quality
  • Ability to work collaboratively as part of a team

About Employal

Employal is a dynamic and innovative company that values its employees and customers. We are committed to providing exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.