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Reservations and Revenue Manager

2 months ago

Belfast, United Kingdom Titanic Hotel Belfast Full time

Job Summary

We are seeking a highly skilled Reservations & Revenue Manager to join our team at Titanic Hotel Belfast. This individual will be responsible for managing the day-to-day operation of the Reservations Department, driving revenue, achieving targets, and ensuring our guests receive excellent customer service.

Key Responsibilities

  • Manage the day-to-day operation of the Reservations Department and team, including assisting with calls and emails when required.
  • Ensure all reservations enquiries and bookings are handled in a prompt and efficient manner, providing excellent customer service to our guests.
  • Responsible for the day-to-day management of revenue of the hotel and the Reservations Team at Titanic Hotel Belfast.
  • Assist the Cluster Revenue Manager with revenue management strategy and distribution channels of the hotel, including the management of day by day yielding and rate strategy.
  • Review & report on daily, weekly, and monthly pick-up analysis, strategy adjustments, and reporting to Cluster Revenue Manager.
  • Perform competitive research reports.
  • Keep up to date with changing market trends and 3rd party activities. Manage relationships and oversee strategy for all 3rd party distribution channels.
  • Assist the Sales & Marketing Department in creating and developing strategies across all segments, including an annual business plan for the hotel.
  • Assist Director of Sales & Marketing and Cluster Revenue Manager in preparing annual budget for the hotel and updated forecasts throughout the year.
  • Analyse, assess, and price group business, working with the Cluster Revenue Manager, Sales, and marketing teams to convert business.
  • Prepare weekly and monthly reports reviewing KPI inclusive of room's revenue segmentation, source, nationality performance, and any commentary with recommendations for the future.
  • Ensure all related systems are configured correctly, validated, and working to full capacity, including the hotel booking engine.
  • Carrying out all tasks in accordance with procedures as outlined in the Reservations Standards Operating Procedures.
  • Ensure hotel personnel are fully competent in the use of our PMS and other reservations/revenue systems.
  • Identify areas of opportunity and recommend/execute corrective action.
  • Ensure effective communication with other departments within the hotel.
  • Maintain all hotel standards, comply with employee handbook guidelines, also protecting and enhancing the assets of the hotel.
  • Any other reports or duties as may be requested by Management.