Customer Engagement Specialist

3 weeks ago

Nottingham, Nottingham, United Kingdom NEC Software Solutions Full time

Company Overview:

Join us at NEC Software Solutions and contribute to impactful changes in the community.

Learn more about our mission at

Position Overview:

Role Summary: As a leading provider of software and IT solutions for public safety in the UK, NEC Software Solutions empowers its clients to enhance their interactions with the public through effective service delivery. Our comprehensive suite of software offerings includes:

  • Control Room Solutions
  • Operational Policing
  • Evidence and Insights
  • Professional & Managed Services

In response to our continuous growth, we are expanding our Internal Sales team.

The Client Relations Executive will play a crucial role in maintaining and expanding the Public Safety division, ensuring timely processing of renewals and smaller orders.

Success in this role will be evaluated based on the accuracy of forecasting new opportunities that drive revenue and margin, while exceeding customer expectations for straightforward proposals and identifying new business avenues in compliance with NEC Sales Governance.

Key Responsibilities:

  • Manage the timely progression and processing of renewals, securing multi-year agreements where applicable.
  • Identify and manage sales opportunities, ensuring accountability for revenue targets related to smaller order intake as outlined in the internal sales commission structure.
  • Oversee commercial and contractual relationships for smaller sales opportunities, ensuring compliance with NEC's terms and conditions while maximizing contract longevity and profitability.
  • Establish NEC as a reliable partner for our clients, ensuring prompt responses to inquiries.
  • Foster productive relationships with NEC colleagues across sales, projects, support, and service lines to develop effective solutions for client challenges.
  • Understand client pain points and collaborate with stakeholders within NEC SWS to provide swift resolutions.
  • Ensure adherence to mandated processes and governance, including OAM, ECREM production, and CRM data management.
  • Maintain accurate and complete data within CRM to support financial forecasting and resource planning.
  • Ensure timely processing of won deals, addressing any issues promptly to facilitate swift delivery and invoicing.

Qualifications:

Skills & Experience:

  • Strong understanding of the Emergency Services Sector with the ability to discuss Police Systems, Services, and Solutions knowledgeably.
  • Proven experience in managing key stakeholders both internally and externally.
  • Demonstrated capability to oversee sales opportunities from inception to completion.
  • Strong commercial acumen.
  • Excellent decision-making and problem-solving abilities.
  • Experience in delivering or selling solutions related to public safety or mission-critical clients.
  • Ability to resolve issues within client accounts to ensure high customer satisfaction.
  • Strong interpersonal communication and presentation skills.
  • High standard of written communication.
  • Exceptional customer service skills.

Core Competencies:

  • Team Collaboration: Working together with colleagues to achieve collective goals.
  • Customer Focus: Delivering an exceptional experience for NEC clients and their customers.
  • Effective Communication: The ability to listen and convey information clearly.
  • Performance Management: Achieving business objectives through effective goal setting.
  • Results Orientation: Efficiently completing tasks through effective time and resource management.
  • Innovation & Continuous Improvement: Actively seeking ways to enhance business processes through analysis and creativity.

Additional Information:

We offer a competitive benefits package, including:

  • 25 days of paid vacation with options to buy/sell.
  • Life assurance coverage at 4 times the basic salary (with options for increased coverage).
  • A Group Pension Plan.
  • A variety of flexible benefits tailored to individual needs.

NEC Software Solutions is committed to diversity and inclusion, welcoming applications from all backgrounds. If you require any accommodations during the recruitment process, please let us know. We strive to provide an inclusive experience for all candidates.

About Us:

At NEC Software Solutions, part of the global NEC Corporation, our technology is at the forefront of supporting vital public services. Our team of over 3,000 employees is dedicated to pushing the boundaries of innovation to help our clients deliver exceptional services.

We collaborate with various sectors, including government, healthcare, and public safety, to enhance operational efficiency and improve service delivery. Together, we make a significant impact in the communities we serve.

We look forward to your contribution to our mission.

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