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Customer Engagement Manager

2 months ago

Nottingham, Nottingham, United Kingdom Better placed recruitment Full time

Our client, a forward-thinking retailer, is seeking an experienced CRM Manager to lead their customer engagement efforts. With a strong focus on sustainability, they are poised for growth and are looking for a skilled professional to drive their CRM and email strategies.

The successful candidate will be responsible for developing and implementing a best-in-class email marketing strategy to enhance customer loyalty and improve lifetime value. They will also plan and execute data capture initiatives to create targeted communications and partner with colleagues in ecommerce to refine the customer journey based on data-driven insights.

Key Responsibilities:

  1. Develop and execute a comprehensive email marketing strategy to drive customer engagement and loyalty.
  2. Design and implement data capture initiatives to create targeted customer communications.
  3. Collaborate with ecommerce colleagues to refine the customer journey and improve customer experience.

Requirements:

  1. Proven experience in CRM and email marketing, with a strong understanding of customer engagement strategies.
  2. Excellent analytical and creative skills, with the ability to develop and implement data-driven solutions.
  3. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.