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Front Desk Ambassador

2 months ago

London, Greater London, United Kingdom The Standard London Full time
Front Desk Agent

About the Role:

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Standard London. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure.

Your Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and requests in a timely and professional manner.
  • Manage guest arrivals and departures, ensuring a smooth and efficient process.
  • Assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them.
  • Be the go-to person for information about hotel services and the vibrant city of London.
  • Work collaboratively with the front office team to ensure excellent service standards are maintained.

Requirements:

  • 1+ years' prior experience as a Front Desk Agent in a similar lifestyle hotel or large city centre hotel.
  • Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
  • Flexibility with working hours, including shifts, evenings, nights, and weekends.
  • Exceptional administrative and organizational skills with great attention to detail.
  • Fluency in English is essential; additional languages are a plus.
  • Experience with Opera PMS is beneficial, but full training will be given.
  • Highly social, motivated, and proactive; professionalism and positivity in all interactions.
  • Ability to multi-task and thrive in a high-volume, high-energy environment.

What We Offer:

  • Accommodation Service Charge.
  • Prorata - 28 Days Holiday, rising to 33 Days with service.
  • Meals on Duty.
  • Pension Scheme.
  • Life Assurance (4 x Annual Salary).
  • Medical Assistance (including online GP and Physio).
  • Employee Assistance Programme with Well-being service.
  • Discount platform including GYM.
  • Worldwide Travel Discounts via The Standard Advantage platform.
  • Employee & Family Rates across all Standard and Bunkhouse properties.
  • In-house Experience Programme.
  • F&B Discounts ranging from 25-50%.
  • Recruitment Referral Bonus up to £1,000.
  • Tuition Aid Scheme & subsidised training.
  • Season Ticket Loan & Bike 2 Work Scheme.
  • Social Committee with regular monthly social activities.

About The Standard London:

The Standard London is a culturally engaged hotel that offers a unique and inclusive experience for our guests. We are a team of passionate individuals who are dedicated to providing exceptional service and creating memorable experiences for our guests.

Why Join Us:

We believe in letting you be you and celebrating your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you have what it takes to be a Front Desk Agent at The Standard London, we'd love to hear from you.