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Front Desk Associate

2 months ago


Stansted, United Kingdom Radisson Hotel Group Full time

**About Us**

Radisson Hotel Group is one of the world's largest hotel companies, with a portfolio of ten distinctive hotel brands and over 1,160 hotels in operation and under development in more than 95 countries.

Our company's overarching brand promise is **Every Moment Matters**, with a signature **Yes I Can** service ethos that sets us apart from the competition.

**Our Culture**

We believe that our people are the heart of our business success and future. Our team members are true **Moment Makers**, and together we bring the culture, spirit, environment, and opportunities that empower each other to be our best, every day, everywhere, every time.

**The Role**

We are seeking a highly skilled and customer-focused **Front Desk Associate** to join our dynamic team at Radisson Hotel Group. As a key member of our front office team, you will be responsible for delivering an exceptional guest experience, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.

**Key Responsibilities**

• Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner

• Manage the front desk operations, including check-in, check-out, and room assignments

• Process guest payments, handle room key cards, and maintain accurate records

• Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services

• Participate in ongoing training and development programs to enhance your skills and knowledge

**What We Offer**

We offer a competitive compensation and benefits package, including:

• Special rates for our team members and their families while traveling and staying in our hotels

• Opportunities for career growth and development, with access to our Radisson Academy training programs

• A contributory pension scheme and life assurance

• Complimentary meal on duty

• Uniform and access to our leisure facilities

• Fantastic opportunities to progress and develop your career

• 28 days holiday for full-time team members

**Requirements**

To be successful in this role, you will need:

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong problem-solving skills and attention to detail

• Ability to work as part of a team and provide exceptional customer service

• Previous experience in a similar role is beneficial but not essential