Residential Ownership Coordinator

3 weeks ago

Beeston Nottinghamshire, United Kingdom 4Recruitment Services Full time
Position Overview:

Join our team as a Home Ownership Assistant, where you will play a crucial role in enhancing customer interactions related to property ownership. This position offers a hybrid working model, allowing flexibility while ensuring you remain connected with our clients.

Key Responsibilities:

  • Serve as the primary contact for clients, addressing inquiries and ensuring a smooth experience in home ownership matters.
  • Provide direct assistance to the Home Ownership Manager and collaborate with the broader Home Ownership team, focusing on areas such as Right to Buy, Shared Ownership, Leasehold, and related queries.
  • Support the collection and management of ground rents, leasehold service charges, and administrative fees.

Essential Duties:

  • Handle general correspondence regarding home ownership, including leasehold concerns and right to buy inquiries, while maintaining a high standard of professionalism.
  • Accurately document all customer interactions and transactions in the designated system, ensuring comprehensive records of case progress and outcomes.
  • Assist in managing transaction files by organizing documents and updating necessary systems.
  • Help draft and issue formal notices in compliance with relevant legislation as needed.
  • Conduct site visits as necessary, including inspections to gather communal utility readings.
  • Foster effective working relationships with other council personnel and contractors.
  • Maintain and update records and plans, ensuring accuracy and completeness of supporting documentation.
  • Process leaseholder applications that require permission under lease agreements, responding within established timelines and coordinating technical advice as necessary.
  • Aid in the collection of annual service charges and ground rent, ensuring compliance with statutory billing regulations and assisting in the allocation of costs incurred by the council.

What We Offer:
  • Dedicated support from a specialist consultant within your geographical area.
  • Access to the 4Recruitment Services Employee Benefits Programme.
  • Personalized payroll support to ensure you receive the full benefits of your compensation.

At 4Recruitment Services, we are committed to safe recruitment practices and are proud to be an equal opportunities employer.

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