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Reservations Coordinator

2 months ago

Hull, Kingston upon Hull, United Kingdom Valor Hospitality Europe Full time
About the Role

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Valor Hospitality Europe. As a key member of our front-line team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Customer Service: Provide top-quality customer service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Reservations Management: Manage and process reservations, including taking bookings, amending and updating bookings as required, and maximizing revenue through upselling.
  • Team Collaboration: Work closely with the reception team to ensure seamless communication and a smooth guest experience.
  • Administrative Tasks: Perform administrative tasks, such as data entry and record-keeping, to ensure accurate and up-to-date information.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Problem-Solving Ability: Demonstrate a strong problem-solving ability, with the capacity to think critically and resolve issues in a timely and professional manner.
  • Knowledge of Hospitality Industry: Have a solid understanding of the hospitality industry, including customer service standards, hotel operations, and revenue management.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including exclusive discounts for you, your friends, and family.
  • Opportunities for Growth: Opportunities for career growth and development, including fully funded apprenticeship programs and internal development programs.
  • Recognition and Rewards: Recognition and rewards for your achievements, including monthly and annual team member service awards.