Third Line Technical Support Specialist
7 hours ago
Job Title: 3rd Line Support Engineer
Location: Banstead, Surrey
Job Type: Full-time, On-site
Salary: Competitive
About Us: IT Talent Solutions Ltd is a dynamic Managed Service Provider (MSP) dedicated to delivering high-quality IT support and services to our diverse range of clients. As a fast-paced, customer-focused organization, we're seeking a highly skilled 3rd Line Support Engineer to join our technical team.
Key Responsibilities:
- Provide advanced technical support for a range of clients, including troubleshooting and resolving complex technical issues.
- Engage with clients directly, delivering exceptional customer service both on-site and remotely.
- Manage and maintain Office 365 environments.
- Administer and troubleshoot hybrid and on-premise Exchange servers, as well as Azure Active Directory.
- Handle networking tasks, including setup, configuration, and troubleshooting.
- Collaborate with other IT teams and departments to ensure seamless service delivery.
Essential Qualifications and Skills:
- Proven experience working within a Managed Service Provider (MSP) environment.
- Previous experience in a customer-facing role, providing on-site support.
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