Second Line IT Support Specialist

4 days ago

Reigate, Surrey, United Kingdom Opus Technology Full time
Opus Technology: A Leading Managed Service Provider

We are seeking a highly motivated and customer-focused Second Line IT Support Specialist to join our team at Opus Technology, a leading Managed Service Provider in the UK. As a key member of our IT Support Team, you will play a crucial role in delivering exceptional second line IT support services to our leading legal sector client on their site in London.

Key Responsibilities:
  • Building strong relationships with our client and providing a personal and approachable IT Support presence.
  • Walking the floor daily to ensure users have an accessible and efficient IT Support service.
  • Running regular drop-in sessions where users can request assistance or training.
  • Efficiently handling assigned technical support incidents, requests, and changes.
Requirements:
  • Previous experience working in a site-based IT support role with a minimum of three years in IT technical support.
  • Strong knowledge and experience of Windows Desktop OS, including Windows 7, 8, 10, and 11.
  • A friendly, confident, and professional manner both face-to-face and over the phone.
  • Self-motivation with the ability to work alone and as part of a team.
  • Strong knowledge and experience of Microsoft Office software and Office 365.
  • Experience with the build/configuration process for desktop devices and mobile devices.
  • Experience supporting users of VoIP phones.
  • A basic understanding of networking.
  • Experience working with servers, including Server 2016, 2019, and 2022.
  • Experience with Microsoft Exchange.
  • Awareness of SAP.
What We Offer:
  • 25 days holiday + 8 bank holidays.
  • Chambers onsite London based 3 days a week.
  • Free daily breakfasts in the office.
  • Monthly 'shining star' employee recognition awards.
  • Pension and life insurance.
  • Refer a friend scheme (£1,000).
  • Mental health, financial, and legal support.
  • Training and development plans.
  • Option to buy and sell holiday.

We are a Disability Confident employer and Living Wage accredited. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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