Second Line IT Support Specialist
4 days ago
We are seeking a highly motivated and customer-focused Second Line IT Support Specialist to join our team at Opus Technology, a leading Managed Service Provider in the UK. As a key member of our IT Support Team, you will play a crucial role in delivering exceptional second line IT support services to our leading legal sector client on their site in London.
Key Responsibilities:- Building strong relationships with our client and providing a personal and approachable IT Support presence.
- Walking the floor daily to ensure users have an accessible and efficient IT Support service.
- Running regular drop-in sessions where users can request assistance or training.
- Efficiently handling assigned technical support incidents, requests, and changes.
- Previous experience working in a site-based IT support role with a minimum of three years in IT technical support.
- Strong knowledge and experience of Windows Desktop OS, including Windows 7, 8, 10, and 11.
- A friendly, confident, and professional manner both face-to-face and over the phone.
- Self-motivation with the ability to work alone and as part of a team.
- Strong knowledge and experience of Microsoft Office software and Office 365.
- Experience with the build/configuration process for desktop devices and mobile devices.
- Experience supporting users of VoIP phones.
- A basic understanding of networking.
- Experience working with servers, including Server 2016, 2019, and 2022.
- Experience with Microsoft Exchange.
- Awareness of SAP.
- 25 days holiday + 8 bank holidays.
- Chambers onsite London based 3 days a week.
- Free daily breakfasts in the office.
- Monthly 'shining star' employee recognition awards.
- Pension and life insurance.
- Refer a friend scheme (£1,000).
- Mental health, financial, and legal support.
- Training and development plans.
- Option to buy and sell holiday.
We are a Disability Confident employer and Living Wage accredited. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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