Help Desk Operations Manager

6 days ago


Blackburn, Blackburn with Darwen, United Kingdom The People Pod Full time

Job Summary:

The People Pod is seeking a seasoned Property Help Desk Supervisor to lead our dynamic help desk team. As a key member of our operations team, you will play a pivotal role in coordinating a range of services, ensuring smooth operations and heightened customer satisfaction.

Key Responsibilities:

  • Help Desk Management: Direct the help desk team activities, ensuring key performance indicators (KPIs) are met and an outstanding, cost-effective service is delivered to our clients.
  • Technical Support: Enhance the skill set of maintenance coordinators and compliance officers through sharing of trade knowledge and technical support.
  • Labour Management: Lead the direct labour team to facilitate effective service delivery and maintain high levels of customer satisfaction.
  • Partnership Supervision: Regulate the performance of our delivery partners to align with our quality and efficiency standards.

Requirements:

  • Proven experience in help desk management or a related field.
  • Strong leadership and technical skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills.


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