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Student Enquiries Coordinator
2 months ago
The University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth.
The Student Service Delivery (SSD) team provides enquiry management and information services through the University's student portal, CRM, and unified telephony.
As part of the SSD team, the Future Students Enquiries team provides customer-focused enquiry management and conversion processes for prospective students, applicants, and agents.
The Future Students Enquiries Coordinator will lead and coach a team of administrators to provide enquiry management and general assistance services.
Key Responsibilities:
- Lead and coach a team of Future Student Enquiries Administrators
- Provide enquiry management and general assistance services to prospective students, applicants, and agents
- Collaborate with other student service providers to ensure consistent and collaborative service delivery
- Set and monitor service standards to drive future service improvements
What You'll Need:
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Experience in enquiry management or a related field
Why Join Us:
The University of Hull offers a dynamic and supportive work environment, with opportunities for professional growth and development.