Student Enquiries Coordinator

4 weeks ago


Hull, Kingston upon Hull, United Kingdom University of Hull Full time
About the Role

The University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this model, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.

Key Responsibilities
  • Lead and coach a team of Future Student Enquiries Administrators to provide enquiry management and general assistance services.
  • Collaborate with other student service providers to ensure consistent and collaborative service delivery.
  • Set and monitor service standards to drive future service improvements.
  • Interrogate and share data from enquiry channels to inform service development.
What We Offer

As a member of the SSD team, you will be part of a dynamic and student-centred service delivery model. You will have the opportunity to work with a range of stakeholders, including prospective and current students, to provide high-quality support and services.

The University of Hull is committed to providing a supportive and inclusive work environment. We offer a range of benefits, including professional development opportunities and a competitive salary package.



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