Client Relationship Manager

3 weeks ago


Manchester, United Kingdom Moston Full time

About the Role:

Moston is seeking a highly skilled Client Relationship Manager to join our team. As a key member of our business, you will be responsible for managing client service delivery, ensuring all available resources work in a collaborative manner.

Key Responsibilities:

  • Manage Resident Engineers and Subcontractors in line with the Service Level Agreements (SLAs)
  • Monitor and develop direct reports through training and regular reviews
  • Work with the Technical Manager to ensure that all risks relating to Safety, Health, Environment, and Quality are effectively managed
  • Review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams
  • Drive successful contract negotiations and business improvement initiatives

What We Offer:

  • A competitive salary
  • A car or car allowance
  • A bonus and benefits package, including:
    • 25 days annual leave (plus public holidays)
    • Life Cover equivalent to 2x times annual salary
    • Employee discount shopping schemes on major brands and retailers
    • Gym membership discounts
    • Cycle to work scheme
    • Holiday purchase scheme
    • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
    • Attractive Employee Referral Rewards Scheme
    • Access to our growing employee networks
    • 24/7 Employee Assistance Program and access to mental wellbeing app

Requirements:

  • Proven experience of building strong relationships with clients
  • Working knowledge of Microsoft Office, including Word and Outlook
  • Good knowledge of building services and legislation


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