Payroll Service Manager

5 days ago


StratforduponAvon, Warwickshire, United Kingdom Page Personnel Finance Full time

Job Summary

Page Personnel Finance is recruiting for a Payroll Service Manager to join our team in Central Manchester. As a key member of our payroll team, you will be responsible for leading and managing our outsourced payroll function, driving operational excellence, and promoting professional development.

Key Responsibilities

  • Payroll Processing: Demonstrate accurate and timely payroll processing scheduling systems and methodology, building in contingency timescales to meet 100% BACS deadlines at all times.
  • Customer Management: Effectively manage customer slippage and late data submission, advising on supplementary pay runs and chargeable re-runs as appropriate.
  • Payroll Compliance: Ensure all aspects of payroll processing for our portfolio of managed payroll service clients are completed accurately and within SLA timeframes. Measure client non-adherence to agreed submission deadlines and liaise with clients to maintain delivery against agreed deadlines.
  • Client Queries: Ensure all client queries are responded to and resolved within SLA.
  • Relationship Building: Liaise directly with clients to fully understand their payroll needs, build relationships, and manage expectations.
  • Legislative Compliance: Maintain compliance with current UK payroll legislation, informing clients about any changes that may affect their business and people.
  • Process Improvement: Develop and implement internal processes and controls to ensure quality, accuracy, and security of payroll services.
  • Service Delivery: Meet departmental and service delivery KPIs and quality standards for the team.
  • Service Enhancement: Play a key role in working to enhance the payroll service offerings to our clients.
  • Service Review: Conduct regular service review meetings with key stakeholders, managing and reporting accuracy statistics by pay period. Manage all credit requests through the process, taking a standard approach to resolving compensation requests, as per contractual terms.
  • Client Risk Management: Flag any clients at risk of termination, proactively managing all service issues through full resolution in a timely manner.

Requirements

  • Proven Track Record: Have a proven track record in a similar role.
  • UK Payroll Legislation: Have in-depth knowledge of UK payroll legislation & tax regulations.
  • Manual Payroll Calculations: Have knowledge of manual payroll calculations.
  • Outsourced Payroll Experience: Previous outsourced payroll or bureau experience would be desirable - not essential.
  • Payroll & HR Systems: Have good experience working with payroll & HR systems.
  • CIPP Qualification: Be CIPP qualified OR qualified by experience.
  • Communication Skills: Be an excellent written and verbal communicator.
  • Time Management: Be able to work to tight deadlines.

What We Offer

A salary up to £55,000, share scheme, enhanced pension, enhanced holidays starting from 25 days, health benefits, discounts, free on-site gym & more.


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