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Payroll Onboarding Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Portfolio Payroll Full time
About the Role

Portfolio Payroll is seeking a highly skilled Payroll Onboarding Consultant to join their team. As a key member of the organization, you will be responsible for ensuring a seamless transition for payroll customers from their current provider.

Key Responsibilities
  • Plan and execute customer onboarding projects for payroll in a timely manner.
  • Take a trusted and documented approach to balancing payroll onboarding data, including static data, cumulative year-to-date balances, and comparisons to previous Full Payment Submission files.
  • Explain the onboarding process to customers through regular project sessions and timely update meetings.
  • Ensure data migration documents are completed correctly and thoroughly checked during the gathering and loading processes.
  • Assist with processing parallel runs and ensure all run results balance with the new customer's previous payroll provider.
  • Manage a portfolio of projects simultaneously, prioritizing based on customer and business needs.
  • Maintain customer confidentiality.
  • Educate and guide customers on service and system features, demonstrating excellent customer service.
  • Ensure adherence to the Payroll onboarding SLA at all times.
  • Manage customers to supply all data to the Onboarding Team in a timely fashion to meet the agreed go-live date.
  • Meet Key Performance Indicators and document key reasons for project slippage with transparency of reasons and any additional cost implications.
About You
  • Previous customer onboarding experience within a payroll or finance-related role, with demonstrable experience of onboarding principles such as data loads, reconciliation, parallel runs, and go-live authority.
  • Awareness of UK payroll legislation and tax regulations.
  • Previous experience in SaaS platforms and an awareness of HR and payroll systems and how they work.
  • Light-touch project management skills.
  • Excellent written and verbal communication skills.
  • Proven experience in building and maintaining positive client relationships.
  • Ability to work in a fast-paced environment.
  • Ability to become a brand ambassador for the business and its sister companies.
What We Offer
  • Profit share scheme.
  • Day off on your birthday.
  • Perkbox discounts.
  • Access to Employee Assistance Programme.
  • 25 days' holiday, plus bank holidays.
  • Pension Plan and Life Insurance.
  • Company incentives, access to discount schemes.
  • Holidays increase after 2- and 5-years' service.
  • Free breakfast every Monday.
  • Opportunity to expand your knowledge from an experienced, friendly team.
  • Modern working environment in Manchester City Centre.