Concierge

2 days ago


Thetford, Norfolk, United Kingdom Sanctuary Group Full time
Job Title: Concierge

Job Summary:

We are seeking a highly organized and customer-focused Concierge to join our team at Sanctuary Supported Living. As a Concierge, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers
  • Develop and maintain positive relationships with customers, colleagues, and stakeholders
  • Manage and resolve customer complaints and issues in a professional and timely manner
  • Assist with administrative tasks, such as answering phones, responding to emails, and maintaining records
  • Participate in ongoing training and development to improve skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a positive impact on the lives of our customers

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