Night Time Concierge

7 months ago

Thetford, United Kingdom Access Community Trust Full time

**About the organisation**:operating for over 45 years, Access Community Trust is a multi-award winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

**About the role**:
We are looking for an energetic and enthusiastic Concierge's to join the Access Community Trust team in Thetford, providing expert assistance for people who are homeless or in need of high-quality temporary emergency accommodation in a safe and secure environment.

Working pattern: 4 on / 4 off (10 hour shifts) which is equivalent to an average working week of 35 hours

**This role involves shifts on a solely overnight basis**

Pay: £24,375 FTE (£12.50 per hour)

**About you**:
You will be a confident, friendly person with a "want to help" attitude. You will thrive in a busy environment and flexible to work across the services. Previous Experience in a similar role would be advantageous. You will have good problem solving skills, be resilient and have excellent communication skills.

**Main Responsibilities**:

- Maintaining a visible presence in and around the building
- Patrolling the entire premises (internally and externally) on a regular basis
- Checking to ensure the integrity of the building is maintained
- Providing a professional, secure and friendly front of house access control service and reception service
- To be a first point of call when dealing with emergencies, e.g. fire, medical, police etc. and to manage such emergencies appropriately
- Ensuring all rooms can be accessed by residents and replacement keys/locks be provided where necessary
- To undertake domestic duties including cleaning stairs, offices, communal areas and toilets
- Liaising with the police and other agencies to prevent damage to premises
- Maintaining manual and computerised records and monitoring CCTV screens
- Reporting breaches of security and damage to the fabric of the building to the appropriate authority/agency
- Calling “Approved” contractors out to deal with emergency repairs to maintain the security and safety of the building
- Conducting routine checks on fire and other emergency systems and maintaining written records of all checks in partnership with the facilities manager
- Carrying out minor repairs, e.g. changing light bulbs on stairs and landings
- Reporting issues relating to the personal security and safety of residents to the appropriate housing staff
- Answering telephone calls, transferring calls and taking messages as required
- Handing cash as required
- Attending team meetings and supervision meetings which may take place before or after the normal shift hours

Personal Profile (Essential/Desirable)

**Experience**
- Applicants must have previous experience of working within an accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse (D)
- Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding (D)
- Applicants must hold a good working knowledge of health and safety (within a supported accommodation environment or within the community) where lone working is applicable (D)

**Qualifications**
- A thorough knowledge of housing related support (D)
- A professional qualification in housing, social work, community work or similar area of work (D)
- Significant lived experience within factors which relate to our customers. This can include knowledge of substance misuse, the welfare system, homelessness, long term unemployment, mental health, financial hardship (D)

**Work Focused Skills**
- Applicants must hold a current driving licence and have the use of a car (E)
- Applicants should have excellent inter-personal and communication skills and must be able to work within a multi-disciplinary team (E)
- Applicants should be able to manage their own work, use initiative as appropriate and be open to constantly changing work routines (E)
- Applicants should have good generic IT skills as the role will involve be able to use databases and specialist performance reporting systems (E)
- Experience of working in challenging situations, and being able to find practical solutions (E)

**Application Info**

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitmen

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