Night Time Concierge

4 months ago

Thetford, United Kingdom Access Community Trust Full time

**About the organisation**:operating for over 45 years, Access Community Trust is a multi-award winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

**About the role**:
We are looking for an energetic and enthusiastic Concierge's to join the Access Community Trust team in Thetford, providing expert assistance for people who are homeless or in need of high-quality temporary emergency accommodation in a safe and secure environment.

Working pattern: 4 on / 4 off (10 hour shifts) which is equivalent to an average working week of 35 hours

**This role involves shifts on a solely overnight basis**

Pay: £24,375 FTE (£12.50 per hour)

**About you**:
You will be a confident, friendly person with a "want to help" attitude. You will thrive in a busy environment and flexible to work across the services. Previous Experience in a similar role would be advantageous. You will have good problem solving skills, be resilient and have excellent communication skills.

**Main Responsibilities**:

- Maintaining a visible presence in and around the building
- Patrolling the entire premises (internally and externally) on a regular basis
- Checking to ensure the integrity of the building is maintained
- Providing a professional, secure and friendly front of house access control service and reception service
- To be a first point of call when dealing with emergencies, e.g. fire, medical, police etc. and to manage such emergencies appropriately
- Ensuring all rooms can be accessed by residents and replacement keys/locks be provided where necessary
- To undertake domestic duties including cleaning stairs, offices, communal areas and toilets
- Liaising with the police and other agencies to prevent damage to premises
- Maintaining manual and computerised records and monitoring CCTV screens
- Reporting breaches of security and damage to the fabric of the building to the appropriate authority/agency
- Calling “Approved” contractors out to deal with emergency repairs to maintain the security and safety of the building
- Conducting routine checks on fire and other emergency systems and maintaining written records of all checks in partnership with the facilities manager
- Carrying out minor repairs, e.g. changing light bulbs on stairs and landings
- Reporting issues relating to the personal security and safety of residents to the appropriate housing staff
- Answering telephone calls, transferring calls and taking messages as required
- Handing cash as required
- Attending team meetings and supervision meetings which may take place before or after the normal shift hours

Personal Profile (Essential/Desirable)

**Experience**
- Applicants must have previous experience of working within an accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse (D)
- Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding (D)
- Applicants must hold a good working knowledge of health and safety (within a supported accommodation environment or within the community) where lone working is applicable (D)

**Qualifications**
- A thorough knowledge of housing related support (D)
- A professional qualification in housing, social work, community work or similar area of work (D)
- Significant lived experience within factors which relate to our customers. This can include knowledge of substance misuse, the welfare system, homelessness, long term unemployment, mental health, financial hardship (D)

**Work Focused Skills**
- Applicants must hold a current driving licence and have the use of a car (E)
- Applicants should have excellent inter-personal and communication skills and must be able to work within a multi-disciplinary team (E)
- Applicants should be able to manage their own work, use initiative as appropriate and be open to constantly changing work routines (E)
- Applicants should have good generic IT skills as the role will involve be able to use databases and specialist performance reporting systems (E)
- Experience of working in challenging situations, and being able to find practical solutions (E)

**Application Info**

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitmen

  • Concierge Assistant

    2 weeks ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    {"title": "Concierge Role", "description": "At Sanctuary Group, we are committed to providing exceptional support to our customers. We are seeking a skilled Concierge to join our team at Caledonia House, Thetford.The successful candidate will be responsible for providing a warm and welcoming environment for our customers, ensuring their needs are met and...

  • Concierge Assistant

    2 weeks ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    {"title": "Concierge Role", "description": "At Sanctuary Group, we are committed to providing exceptional support to our customers. We are seeking a skilled Concierge to join our team at Caledonia House, Thetford.The successful candidate will be responsible for providing a warm and welcoming environment for our customers, ensuring their needs are met and...

  • Concierge

    2 days ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    Job Title: ConciergeJob Summary:We are seeking a highly organized and customer-focused Concierge to join our team at Sanctuary Supported Living. As a Concierge, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide exceptional customer service and support...

  • Concierge

    2 days ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    Job Title: ConciergeJob Summary:We are seeking a highly organized and customer-focused Concierge to join our team at Sanctuary Supported Living. As a Concierge, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide exceptional customer service and support...

  • Concierge

    4 weeks ago

    Thetford, United Kingdom Sanctuary Group Full time

     Concierge   Caledonia House, 28A Edinburgh Way, Thetford, IP24 1DS £11.61 per hour  42 hours per week  Sanctuary Supported Living is delighted to be recruiting for a Concierge at our homelessness Service, Caledonia House, Thetford. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support...

  • Bank Concierge

    2 days ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    Job Title: Bank ConciergeSanctuary Group is seeking a Bank Concierge to join our team. As a Bank Concierge, you will be the first point of contact for customers, providing a warm and welcoming experience. You will be responsible for handling customer queries, developing good relationships with customers, and helping them develop life skills.Key...

  • Bank Concierge

    2 days ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    Job Title: Bank ConciergeSanctuary Group is seeking a Bank Concierge to join our team. As a Bank Concierge, you will be the first point of contact for customers, providing a warm and welcoming experience. You will be responsible for handling customer queries, developing good relationships with customers, and helping them develop life skills.Key...

  • Concierge Assistant

    3 weeks ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a skilled and compassionate Concierge to join our team at Sanctuary Group. As a Concierge, you will be the first point of contact for our customers, providing a warm and welcoming service that sets the tone for their experience with us.Key ResponsibilitiesProvide exceptional customer service, responding to queries and concerns in...

  • Concierge Assistant

    3 weeks ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a skilled and compassionate Concierge to join our team at Sanctuary Group. As a Concierge, you will be the first point of contact for our customers, providing a warm and welcoming service that sets the tone for their experience with us.Key ResponsibilitiesProvide exceptional customer service, responding to queries and concerns in...

  • Concierge Assistant

    2 weeks ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a skilled and compassionate Concierge to join our team at Caledonia House, Thetford. As a key member of our support staff, you will play a vital role in ensuring the well-being and safety of our residents.Key ResponsibilitiesProvide exceptional customer service, responding to queries and concerns in a timely and professional...

  • Concierge Assistant

    2 weeks ago

    Thetford, Norfolk, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a skilled and compassionate Concierge to join our team at Caledonia House, Thetford. As a key member of our support staff, you will play a vital role in ensuring the well-being and safety of our residents.Key ResponsibilitiesProvide exceptional customer service, responding to queries and concerns in a timely and professional...

  • Night Receptionist

    4 months ago

    Thetford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Thetford Premier Inn. Working 16 hours per week, paying up to £11.02 per hour. **Nights Team Member - Location - Thetford Premier Inn -** Hotel** Come and be a Nights Team Member at Thetford Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service...

  • Transport Night Supervisor

    3 days ago

    Thetford, Norfolk, United Kingdom Lenham Storage Co. Ltd Full time

    Job Title: Night Shift Transport ManagerJob Type: Full Time, PermanentLocation: Lenham, MaidstoneWorking Hours: Monday to Friday 9pm to 7:30amSalary: £CompetitiveBenefits:Employed direct by the company.Full Time, Permanent position after probation period.Immediate start.Extra 1 day's holiday per year after 5 years' service, up to a max of 5 extra days.Very...

  • Transport Night Supervisor

    3 days ago

    Thetford, Norfolk, United Kingdom Lenham Storage Co. Ltd Full time

    Job Title: Night Shift Transport ManagerJob Type: Full Time, PermanentLocation: Lenham, MaidstoneWorking Hours: Monday to Friday 9pm to 7:30amSalary: £CompetitiveBenefits:Employed direct by the company.Full Time, Permanent position after probation period.Immediate start.Extra 1 day's holiday per year after 5 years' service, up to a max of 5 extra days.Very...

  • Night Shift Warehouse Operative

    4 months ago

    Thetford, United Kingdom Su-Bridge Pet Supplies Ltd Full time

    Su-Bridge Pet Supplies ltd is looking to recruit motivated and experienced warehouse workers for its growing night shift operation in Saham Toney (near Watton). Previous night shift experience is ideal but not essential. Forklift truck and Bendi (Aisle Master) experience and in date certification is advantageous and all entrants require a full UK driving...

  • Night Support Worker

    4 days ago

    Thetford, Norfolk, United Kingdom Mencap Full time

    Job AdvertWe are seeking a dedicated Night Support Worker to join our team at Mencap, a leading provider of support services for individuals with a learning disability.About the RoleAs a Night Support Worker, you will play a vital role in ensuring the safety and well-being of our service users during the night hours. Your responsibilities will...

  • Night Support Worker

    4 days ago

    Thetford, Norfolk, United Kingdom Mencap Full time

    Job AdvertWe are seeking a dedicated Night Support Worker to join our team at Mencap, a leading provider of support services for individuals with a learning disability.About the RoleAs a Night Support Worker, you will play a vital role in ensuring the safety and well-being of our service users during the night hours. Your responsibilities will...

  • Warehouse Operative

    3 weeks ago

    Thetford, Norfolk, United Kingdom Berry Recruitment Full time

    Job Summary:Berry Recruitment is seeking a skilled Warehouse Operative to join our team on a night shift basis. As a Warehouse Operative, you will be responsible for ensuring the smooth operation of our warehouse, working closely with a friendly and consistent team.Key Responsibilities:Work on a night shift basis, typically 18:00 - 04:00, with the...

  • Warehouse Operative

    3 weeks ago

    Thetford, Norfolk, United Kingdom Berry Recruitment Full time

    Job Summary:Berry Recruitment is seeking a skilled Warehouse Operative to join our team on a night shift basis. As a Warehouse Operative, you will be responsible for ensuring the smooth operation of our warehouse, working closely with a friendly and consistent team.Key Responsibilities:Work on a night shift basis, typically 18:00 - 04:00, with the...

  • Warehouse Operative

    2 weeks ago

    Thetford, Norfolk, United Kingdom Berry Recruitment Full time

    Berry Recruitment Warehouse Operative JobWe are seeking a reliable and detail-oriented Warehouse Operative to join our team on a night shift basis. As a Warehouse Operative, you will be responsible for picking orders, manual handling, and working with a friendly team to ensure the smooth operation of our warehouse.Key Responsibilities:Picking orders and...