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Medical Office Coordinator
2 months ago
Job Title: Medical Receptionist
Company: Woodlands Medical Practice
We are seeking a highly skilled and organized Medical Receptionist to provide exceptional patient care and administrative support to our clinical team.
Key Responsibilities:
- Provide a point of contact for patients and act as a focal point of communication between patients, doctors, and other primary care staff.
- Provide cover for staff holidays and sickness absence, as required.
- Maintain accurate and up-to-date patient records and medical files.
- Ensure that all correspondence, emails, and phone calls are handled in a timely and professional manner.
- Provide administrative support to the clinical team, including preparing medical records, scanning documents, and photocopying.
- Ensure that all areas of the practice are tidy and clear of any hazards.
Main Responsibilities:
- Book appointments for patients over the telephone and for patients presenting at the surgery.
- Receive patients arriving at the surgery for appointments and deal with any queries.
- Answer telephone enquiries and record messages from various sources for the information of the clinical team.
- Generate computerized repeat prescriptions to be signed by the GP.
- Accurately take details of acute prescriptions requested by patients.
- Take part in any statutory training in person and online.
- Attend practice team meetings.
- Maintain medical records and filing system.
- Ensure contents of handheld medical records are in chronological order.
- Secure emailing, photocopying, and scanning of documents.
- Assist in data input of patient records.
- Add clinical information in patients' electronic notes as advised by the clinician.
- Ensure that any action required from hospital letters or clinical results are dealt with efficiently or passed onto an appropriate member of staff.
- Work as a Team Member and adhere to the protocols of the surgery.
- Always ensure patient confidentiality.
Person Specification:
- Excellent computer skills.
- Excellent spoken and written English.
- Dealing with the public.
- The right to work in the UK.
- Experience working in the NHS (desirable).
- Experience working in an office environment (desirable).
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
