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Customer Care Representative

2 months ago


Cardiff, Cardiff, United Kingdom BT Group Full time

Location: Cardiff

Employment Type: Full-time, Permanent

Compensation: £23,504, increasing to £24,064 after 9 months, plus performance incentives

Hourly Wage: £12.05

Are you passionate about resolving issues? Do you enjoy technology or gaming? If so, you possess valuable skills that can lead to success in a Customer Service Technical position with BT Group.

Join our Home Technical Team in Cardiff, where you will assist customers over the phone with a variety of broadband technology inquiries. Whether it's a straightforward router question or a more complex issue requiring in-depth assistance, you will be there to support customers throughout their journey.

No specific experience is necessary to become part of our team. If you are naturally helpful, composed, and skilled at building relationships, we can provide the training you need.

We recognize that life is dynamic, and like many roles at BT Group, this position is designed with flexibility in mind. We are committed to your success, ensuring you can manage personal commitments while excelling in your role. Some of the ways we support this include allowing you to schedule your own breaks and bank time, as well as offering occasional remote work options.

What can you expect from us?

  • A competitive starting salary of £23,504, increasing to £24,064 after 9 months.
  • Significant discounts on BT & EE products, including Mobile and Broadband, saving you substantial amounts annually.
  • Guidance in shaping your career path. We are dedicated to the development of our employees and will assist you in achieving your career aspirations.
  • Season Ticket Travel Loan, providing you with upfront funds for your daily commute.
  • Opportunities for volunteering, allowing you to contribute to your local community.
  • Optional Private Healthcare and Dental coverage for you and your family.

In addition to these benefits, we foster a positive team culture, offer meaningful support, and provide tailored training to help you build a rewarding career.