Customer Service Representative

1 week ago


Cardiff, Cardiff, United Kingdom Amber Full time

We are seeking a skilled Customer Service Representative to join our Community Utilities team. As a key member of our team, you will be responsible for handling all inbound customer contact and providing a focused and friendly service with a strong 'first time resolution' mentality.

Key Responsibilities:
  • First time resolution of customer queries via chat, email, social, in and outbound telephony
  • Complaints management
  • Appropriate escalation and follow through to ensure resolution
  • Liaising with resident site teams to resolve issues
  • Administering customer accounts following all relevant regulations e.g. GDPR, PCI
  • Achieving productivity and quality targets
  • Processing of home moves within SLA and to high quality
  • Re-billing individual accounts to resolve customer issues
  • Administration of payment platform to keep payments up to date
What We Offer:
  • A competitive salary of £24,500 upon successful passing of probation and the opportunity for this to increase to £25,500 once further competency levels are achieved
  • A flexible working environment with a focus on output above everything else
  • A comprehensive benefits package including private medical care, birthday day off, income protection, and loyalty vouchers
  • A friendly, informal and relaxed culture where you are encouraged to bring your true self to work day in, day out

We are an equal opportunity employer and welcome applications from all backgrounds. We are committed to providing a genuine alternative to the utilities industry and are dedicated to becoming a partner businesses can trust to look after their best interests.



  • Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Full time £26,000 - £28,000

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Rise Technical Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities: Provide excellent customer service and...


  • Cardiff, Cardiff, United Kingdom Monmouthshire Building Society Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Monmouthshire Building Society. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, responding to their queries, and resolving any issues in a timely and professional manner.Key...


  • Cardiff, Cardiff, United Kingdom Future Publishing Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Future Publishing. As a Customer Service Representative, you will be the primary point of contact between our business and our customers, providing exceptional support and service to ensure their needs are met.Key...


  • Cardiff, Cardiff, United Kingdom Monmouthshire Building Society Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Monmouthshire Building Society. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, responding to their queries, and resolving any issues they may have.Key Responsibilities:Provide excellent...


  • Cardiff, Cardiff, United Kingdom Ritz Recruitment Full time

    Customer Care Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Care Representative. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving customer complaints in...


  • Cardiff, Cardiff, United Kingdom Ritz Recruitment Full time

    Customer Care Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Care Representative. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving customer complaints in...


  • Cardiff, Cardiff, United Kingdom Monmouthshire Building Society Full time

    Customer Service RepresentativeWe are currently recruiting for a Customer Service Representative to join our team at Monmouthshire Building Society. As a Customer Service Representative, you will be responsible for providing excellent customer service to our members, answering their queries, and resolving any issues they may have.Key Responsibilities:Provide...


  • Cardiff, Cardiff, United Kingdom Future Publishing Full time

    At Future, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact between our business and our customers. You will support customers while they complete their online comparisons, offer clarity on product information, and help customers take advantage of...


  • Cardiff, Cardiff, United Kingdom Ritz Recruitment Full time

    We are seeking a skilled Customer Service Representative to join our team at Ritz Recruitment. As a Customer Service Representative, you will be responsible for handling customer contacts by telephone, email, and Live Chat.Key Responsibilities:Effectively handle inbound calls regarding insurance and accurately record the outcome of each contact.Manage...


  • Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Limited Full time

    Customer Service RepresentativeAre you a customer-facing individual looking to branch into the renewable energy market? We are seeking a Customer Service Representative to provide vital assistance to ensure customers receive the best possible service.This is an incredibly varied role where you will gain invaluable experiences to develop your skillset. You...


  • Cardiff, Cardiff, United Kingdom Owens Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Owens Group. As a key member of our Pallet Network team, you will be responsible for providing exceptional customer service and ensuring timely and accurate answers to customer inquiries.Key...


  • Cardiff, Cardiff, United Kingdom Innovate Recruitment Ltd Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Innovate Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Data entry tasks to ensure accuracy and...


  • Cardiff, Cardiff, United Kingdom Ritz Recruitment Full time

    Customer Care Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the insurance industry.Key Responsibilities:Handle inbound calls and...


  • Cardiff, Cardiff, United Kingdom Ritz Recruitment Full time

    Customer Care Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the insurance industry.Key Responsibilities:Handle inbound calls and...


  • Cardiff, Cardiff, United Kingdom Teleperformance Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service across various channels, including telephone, email, webchat, and social media.Key Responsibilities:Provide...


  • Cardiff, Cardiff, United Kingdom Teleperformance Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service across various channels, including telephone, email, webchat, and social media.Key Responsibilities:Provide...


  • Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Limited Full time

    Customer Service RepresentativeAre you looking to develop a lifelong set of skills within the futureproof energy market? We are seeking a Customer Service Representative to join our team at Rise Technical Recruitment Limited.This is an exciting opportunity to gain invaluable experiences and develop your skillset in a varied role that includes technical...


  • Cardiff, Cardiff, United Kingdom Owens Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Owens Group. As a key member of our Pallet Network team, you will be responsible for providing exceptional customer service and ensuring timely and accurate answers to customer inquiries.Key Responsibilities:Investigate...


  • Cardiff, Cardiff, United Kingdom Owens Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Owens Group. As a key member of our Pallet Network team, you will be responsible for providing exceptional customer service and ensuring timely and accurate answers to customer inquiries.Key Responsibilities:Investigate...


  • Cardiff, Cardiff, United Kingdom Future Publishing Full time

    At Future, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact between our business and customers, supporting them while they complete their online comparisons, offering clarity on product information, and helping customers take advantage of special...