Customer Service Representative

1 month ago


Cardiff, Cardiff, United Kingdom Care Managers Ltd Full time
Job Title: Customer Services Advisor

We are seeking a highly skilled and motivated Customer Services Advisor to join our team at Care Managers Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Deliver outstanding customer service, ensuring the highest standards are met in all interactions, whether in-person, online, or over the phone.
  • Promote and support the use of digital services, guiding customers to become more self-reliant through online platforms.
  • Provide accurate information, advice, and signposting across a wide range of council services and policies.
  • Contribute to the efficient delivery of essential council services, working closely with colleagues to ensure customer satisfaction.
  • Participate in training sessions to stay updated on council services, digital tools, and health and safety protocols.
Requirements:
  • Essential: 3 GCSEs or equivalent (minimum requirement for Local Authority posts).
  • Desirable: NVQ in Customer Services or related experience.
  • Skills & Experience:
    • Essential: Good ICT skills and experience in a customer service-related environment.
    • Desirable: Knowledge of the Welsh Language Standards and the ability to speak and write in Welsh is highly desirable.
  • Personal Attributes:
    • Strong verbal and written communication skills.
    • Excellent mediation and conflict resolution abilities.
    • Proactive and able to work on your own initiative.
    • Flexible and adaptable to meet the needs of the service and the team.
    Why Work with Us?

Care Managers Ltd offers a supportive environment, contributing to the efficient delivery of essential council services. You will gain valuable experience in customer service, with the flexibility to work across digital and face-to-face channels. If you're looking for a role that allows you to make a difference in your community, we encourage you to apply.



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