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Customer Analytics Expert

2 months ago

Salford, Salford, United Kingdom TalkTalk Full time

About the Role

TalkTalk is seeking a highly skilled Data Scientist to join our team. As a Data Scientist, you will play a key role in driving business decisions with data-driven insights.

Key Responsibilities

  • Design and test business hypotheses to identify and implement new trigger-based campaigns to solve core business challenges.
  • Deliver churn, satisfaction, and revenue improvement using machine learning to industrialize predictive and prescriptive models and segmentations.
  • Work closely with stakeholders to understand customer needs and develop data-driven solutions.
  • Develop and maintain complex statistical models, including k-means segmentation, multiple regression, factor analysis, time-series, forecasting, and gradient boosting.
  • Communicate complex insights succinctly and clearly to both technical and non-technical stakeholders.

Requirements

  • Bachelor's or Master's degree in a numerate discipline (Mathematics, Statistics, Computer Science, or Engineering).
  • Strong experience in customer analytics and insight.
  • Proficient in SQL and at least one of the following: Python, R, or Scala.
  • Expertise in statistical modeling, including k-means segmentation, multiple regression, factor analysis, time-series, forecasting, and gradient boosting.
  • Ability to build strong personal relationships and trust with business and technical colleagues.

Desirable Skills

  • Experience in the Telecommunications sector.
  • Background in agency or consultancy.
  • Experience in deep learning, neural networks, reinforcement, and adaptive learning.
  • Experience in digital data sets, e.g., social listening and social network analysis, plus natural language processing.
  • Familiarity with Cloud platforms (Microsoft Azure, GCP, or AWS) and data visualization using Power BI.
  • Experience in Marketing ROI initiatives such as Econometrics, Marketing Mix Modelling, Attribution.

What We Offer

  • Electric car charging points available at our HQ.
  • Heavily subsidized meals in the TalkTalk HQ Soapworks office in Salford.
  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
  • Flexible dynamic working is part of who we are at TalkTalk.