Digital Customer Journey Specialist

4 weeks ago


Salford, Salford, United Kingdom Bupa Full time

About the Role

This is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.

Key Responsibilities

  • Lead the optimisation of key ecommerce journeys on bupa.co.uk, driving revenue growth and improving customer experience.
  • Manage research, insights, and performance challenges to drive improved conversion performance across our web journey portfolio.
  • Take ownership of the optimisation backlog for one or more online customer acquisition journeys, working closely with the customer journey team.
  • Ensure the website is performing against sales targets by developing a constant improvement plan shaped by data, research, and insights.
  • Drive the planning and delivery of the overall journey optimisation programme for bupa.co.uk, collaborating with stakeholders across the business.

Requirements

  • At least 18 months of experience in a digitally focused role, with a strong understanding of website optimisation, testing, and project management.
  • Educated to degree level or equivalent, with evidence of experience in identifying opportunities and implementing change.
  • Excellent analytical and problem-solving skills, with the ability to present data insights to stakeholders.
  • Strong organisational skills, with the ability to manage multiple projects and priorities.
  • Experience using digital web analytics and testing platforms, such as Adobe Analytics and Google Analytics.

What We Offer

Bupa offers a range of benefits, including 25 days' holiday, Bupa health insurance, an enhanced pension plan, and life insurance. We also offer flexible working arrangements and a range of family-friendly benefits.

About Bupa

We're a health insurer and provider, driven by a purpose to help people live longer, healthier, happier lives. We make health happen by being brave, caring, and responsible in everything we do.



  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Bupa Full time

    About the RoleThis is an exciting opportunity to join Bupa's digital commercial team as a Digital Customer Journey Consultant. As a key member of the team, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.Key ResponsibilitiesLead the optimisation of key ecommerce...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorFixed TermWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus. This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorFixed TermWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus. This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus.This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term accessibility.As a...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus.This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term accessibility.As a...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorFixed TermWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus. This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorFixed TermWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus. This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus.This role is in direct response to support allocated from the Higher Education Innovation Fund to develop and maintain Digital Preservation Services,...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorFixed TermWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus. This role is part of the Higher Education Innovation Fund to develop and maintain Digital Preservation Services, with a focus on...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorFixed TermWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus. This role is part of the Higher Education Innovation Fund to develop and maintain Digital Preservation Services, with a focus on...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus.This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term accessibility.As a...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus.This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term accessibility.As a...


  • Salford, Salford, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Curation Lab CoordinatorWe are seeking a highly skilled Digital Curation Lab Coordinator to join our team at the University of Salford's Digital Curation Lab, based on the MediaCityUK campus.This role is part of our efforts to develop and maintain Digital Preservation Services, with a focus on digitisation for long-term accessibility.You...