Lead Hotel Operations

2 months ago


London, Greater London, United Kingdom The Standard Hotel Full time

The Standard Hotel is seeking a dynamic and experienced Duty Manager to oversee daily operations and lead with confidence in our vibrant, fast-paced environment.

As a key member of our team, you will play a vital role in ensuring the smooth running of our Front Desk, Guest Services, and Bell teams. Your responsibilities will encompass managing staff effectively, handling guest inquiries and complaints with professionalism, and demonstrating flexibility in addressing diverse situations.

Your Role:

  • Provide exceptional leadership and guidance to Front Desk, Guest Services, and Bell team members.
  • Effectively resolve guest concerns and ensure a positive guest experience.
  • Demonstrate adaptability and resourcefulness in managing various operational challenges.

Who We Seek:

  • An energetic and enthusiastic individual with a passion for hospitality.
  • A strong communicator with excellent interpersonal skills and the ability to remain calm under pressure.
  • A collaborative team player with proven leadership qualities and a commitment to delivering exceptional service.

Your Expertise:

  • Significant experience in senior Front Office roles within the hospitality industry.
  • Proven track record as a Duty Manager or in a similar supervisory position.
  • Expertise in decision-making, customer service excellence, staff training, and operational technology.


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